IT that just works.
The ICT Hub is one accountable partner for your whole technology function — managed IT, security, AI operations, and now Business Fibre. One invoice. Zero margin on vendor costs. A team that treats your business as its own.
// The AI-written morning brief our clients wake up to.
Everything your business runs on, run for you.
Most of our clients don't have an internal IT department — because the function is being performed by us, by people who treat the work as their own. Your team arrives each morning and the technology is simply there.
Managed IT support
Unlimited support for your whole team, on-site and remote, with 24/7/365 on-call coverage. An IT department that feels like your own — because in practice, it is.
Network & cloud
Design, monitoring, patching and break/fix across LAN, wireless, firewalls and cloud infrastructure — with vendor contracts actively worked down, not just renewed.
Microsoft 365
Full tenancy management across Exchange, SharePoint, Teams and OneDrive. Licensing right-sized continuously. Copilot deployed properly, with governance and adoption that stick.
Security & compliance
Endpoint protection, immutable backup, dark web monitoring, protective DNS filtering and incident response. A layered posture that has absorbed real-world attacks — and held.
Moves, fit-outs & rollouts
Office moves and fit-outs delivered through nights and weekends, so your people arrive Monday to a workplace that works. Application rollouts and upgrades handled end to end.
Hardware lifecycle
Procurement at genuine cost, every device provisioned to an identical approved standard from day one, and end-of-life disposal — data destruction included — done properly.
AI that's already doing the work.
We don't sell AI strategy decks. We build working systems — first to run our own service, then to run your business. Built in your own cloud tenancy, so the capability is yours and stays yours.
The daily brief
Leadership starts each day with an AI-written operational brief — incidents, costs, security, sentiment. A note from a chief of staff, not a status report.
Instant IT answers
An AI support assistant in Teams answers your staff's IT questions on demand, around the clock — with a human engineer one step behind it.
Continuous sentiment
A one-question pulse after every interaction shows how your teams actually feel about IT — live and by site, not once a year in a survey.
Find anything in seconds
Data lakes and AI-powered semantic search across your documents and project history. Time-to-find drops from minutes to seconds.
Copilot, properly deployed
Licensing, governance, training and adoption tracking — so AI tools get used across the business rather than shelved after the pilot.
Automation that pays for itself
Workflows, agents and integrations that hand hours back to your highest-value people every month — scoped, built and measured.
Why it matters: work that once needed external specialists charging tens of thousands of dollars can now be built quickly, on infrastructure you already own. The cost of this capability has collapsed. We make sure the saving lands with you.
Business Fibre, the way we'd want it built.
The most reliable and secure business fibre in New Zealand. After years of managing other carriers' circuits for our clients, we built our own — delivered on The ICT Hub's own network platform and watched around the clock by the same people who answer your calls.
Engineered for uptime
Proactively monitored 24/7/365 by real engineers. When something looks wrong, we're already on it — usually before you've noticed anything at all.
Security built in, not bolted on
Protective DNS filtering blocks phishing, malware and command-and-control traffic at the network level — before it ever reaches your people.
One partner, one invoice
Fibre, IT and security from a single accountable partner. No hold music, no finger-pointing between providers, no mystery line items.
Fibre for your people at home
Extend managed, secure fibre to staff homes through the same platform — a genuinely useful benefit for hybrid teams, with flexible billing options.
One network. Every kind of connection.
Business Fibre is the front door to a full carrier-grade catalogue. Every service below runs on a purpose-built, multi-carrier national core with diverse paths — and every one of them comes with the same accountable team behind it.
Business Fibre & Hyperfibre
Symmetrical internet from everyday speeds to multi-gigabit Hyperfibre. DDoS-mitigated and DNS-protected as standard, with no data caps.
Private Ethernet
Low-latency Layer 2 links between your locations over business-grade fibre, built to IEEE and MEF standards. Your sites, one network.
Managed Private WAN
An application-aware private network across all your sites, blending private links, internet VPN and cloud on-ramps — managed end to end.
Cloud Connect
Dedicated private paths into Azure ExpressRoute, AWS Direct Connect and Oracle FastConnect via Auckland, Sydney and Melbourne — bypassing the public internet entirely.
Business Voice
SIP trunks and cloud phone lines that scale one channel at a time — over your fibre, your WAN, or any connection you already have.
DDoS Protection & WAF
Locally delivered attack detection and mitigation with cloud scrubbing — always-on or on-demand — plus enterprise web application firewall, bot and API protection.
Colocation
Secure, environmentally controlled rack space from a single unit up, in major centres and regional towns — connected straight into the network core.
LEO Satellite
Low Earth Orbit connectivity for places fibre can't reach — fast, low-latency satellite for rural sites, projects and resilient backup paths, anywhere in NZ.
Behind every connection: diverse fibre paths across multiple national carriers, carrier-grade hardware, and a 24/7 New Zealand-based network operations centre that fixes things fast — usually before you've noticed.
Design my network →The principles haven't changed since day one.
Vendor costs at cost
Microsoft licensing, connectivity, infrastructure, security tooling — billed to you at cost. Our fee pays for our people and expertise, not a markup on someone else's product.
We actively work your bill down
Every vendor contract stays under continuous review. When rates rise, we shrink the footprint. When a better deal exists, we negotiate it. Every saving flows back to you.
One accountable relationship
You don't manage five suppliers — we do. When something fails, there's no finger-pointing. When something needs to change, we negotiate on your behalf, not against you.
We learn how you make money
Not just your technology — your workflows, your costs, your growth plans. The ideas we bring are specific to your business, and they exist to grow revenue or cut cost.
It's why our longest client relationship has run for more than twelve years — through economic cycles, office moves on both sides of the Tasman, a real cyber incident contained and held, and a complete shift from server rooms to a cloud-first, AI-capable workplace.
Talk to a human.
Tell us what's not working — or what you want to build next. You'll get a straight answer from someone senior, not a sales sequence.
Email steve@icthub.ai- steve@icthub.ai
- Locations
- Auckland, New Zealand · Brisbane, Australia
- Coverage
- All NZ regions and Australian east coast, on-site and remote
- On call
- 24 hours, 7 days, 365 days a year